When placing an order on Timeless Peace, in-stock items will be shipped from our facility within 2 to 3 business days, Monday through Friday, excluding public holidays. It is important to note that all orders are subject to product availability. For highly demanded products, the processing and shipping time may be longer. In the event that an item is not currently in stock at the time of your order placement, we will restock it and ship it out as soon as possible. If you have any inquiries regarding the shipping date or specific shipping requirements, please don't hesitate to contact us directly or send an email to shop@timeless-peace.com.
For information about public holidays in the destination country, please refer to the local government website. Additionally, please be aware that delays may occur due to pending payment authorizations.
SHIPPING METHODS
We currently offer shipping to below countries using various shipping carriers based on the target countries.
- United States
- Canada
- United Kingdom
SHIPPING TO REMOTE AREAS
The shipping cost does not include any additional charges defined as remote area shipping fees imposed by the chosen shipping company. If your shipping address is classified as a remote area by the shipping company, we will contact you to collect the additional shipping cost before proceeding with the shipment.
If you are uncertain whether your address is considered remote or not, we recommend checking the website of the shipping company (DHL/FedEx) before placing your order. If you are still unsure, please feel free to contact us at shop@timeless-peace.com, and we will verify it for you. Alternatively, you may provide an alternative shipping address that is accessible and not classified as a remote area.
RETURN POLICY
For detailed information regarding Timeless Peace's return policy, kindly visit our Return Policy page.
UNDELIVERABLE PACKAGES
Occasionally, packages may be returned to us as undeliverable. In such cases, we will make every effort to contact you and make arrangements for reshipment. It is important to note that Timeless Peace reserves the right to charge any additional costs or expenses incurred from such arrangements.
If you are unable to collect your products within 30 days after receiving the completed shipping email, or if you have not provided us with sufficient and accurate instructions for delivery, we reserve the right, at our discretion and without affecting any rights or indemnity, to cancel your order and charge you for any additional expenses and losses resulting from insufficient or inaccurate information provided, or your failure to receive the products. Please be aware that no refund will be issued in such cases. Timeless Peace also reserves the right to claim any pending payments or corresponding expenses incurred due to such cancellations.
DAMAGED ITEMS IN TRANSPORT
If you notice any damage to the packaging upon delivery, please contact us immediately via email at shop@timeless-peace.com.
FOR OTHER QUESTIONS OR ENQUIRIES
Please be advised that all charges, terms, and conditions are subject to change without prior notice. If you have any questions regarding delivery, shipment, or your order, please do not hesitate to contact us at shop@timeless-peace.com or call us at +852 2216 3933. We are here to assist you.
Timeless Peace reserves all rights and has the final decision in case of any disputes.